(1) Establish clear and perfect complaint channel and solution procedure;

Handle customer’s complaints and suggestions with timely and effective manner.

(2) Make clear department responsibility and carry out scientific management step by step in;

Effective supervision team provides strong guarantee for the implementation of the service.

(3) Standardize service program and provide a variety of solutions and services styles.

(4) Effective service monitoring mechanism, to improve service quality and efficiency.

(5) Professional quality management and directions.

(6) Qualified service commitment.

(7) Complete pre-sales, after-sales service.